"Call centers are the heartbeat of our case management practice"Call centers are the heartbeat of our case management practice. We've seen them especially central to wage & hour / employment and consumer cases, where inbound communication is key to the completion of the case settlement procedures. Creating a new call center is actually quite easy. Within the case-setup process, we'd ask for a few bits of information, and a project manager would be able to set you up rapidly with potentially your own case specific toll-free number. These are assigned to each case, based on specific court-mandated requirements and the preferences of our clients.